We’re aware that it’s an exceptionally stressful and difficult time, but at the moment we kindly request that you simply wait to receive further communication from us. If your trip has been cancelled, Kindly drop us an email on Info@travbulls.co.uk.
If you've got a flight only or accommodation only booking with us, instead of a package booking, your booking are going to be managed in keeping with the airline/accommodation provider’s policy. As we act as an agent within the sale of standalone flight tickets or accommodation, we are obliged to follow the rules implemented by your service provider. you'll be refunded after we've received a refund from them.
If you booked a package tour with us (flight/train + hotel or flight + car rental) you'll be refunded in accordance with the Package Travel Regulations. we'll always communicate your cancellation to you and ensure the refund options available to you.
If you would like any help along with your package tour refund, Kindly call us on 0203 475 9591
Due to the very high number of requests, we've coming in, it's going to take us longer than usual to manage your refund. we'll do all we are able to to get an update for you as soon as possible.
You can now email us on firstname.lastname@example.org, Your cancellation request will immediately be put into our systems, and our Customer Care team will manage it as soon as possible, prioritising the foremost imminent departures.
All cancellations caused by the coronavirus will be refunded in accordance with the applicable regulations.
Remember: if the authorities (UK Foreign & Commonwealth Office or Department of Foreign Affairs within the Republic of Ireland) haven't implemented any travel restrictions that will impact your trip/destination, your cancellation request will be subject to the standard terms and conditions for cancelling.
Given the exceptional circumstances, it's going to take us longer than usual to manage your cancellation request. we'll do all we can to get an update for you as soon as possible.
Lockdown measures introduced by the united kingdom Government as of 5th January 2021 As per the announcement made on 4th of January, new lockdown measures are being introduced in England as of 5th of January 2021. These measures are set to be in place for a minimum period of 6 weeks, until February half term (subject to parliamentary approval). Similar measures also are currently in place or being introduced in Scotland, Wales and Northern Ireland.
Following further announcements made on the 22nd of February, the lockdown measures will remain in place at minimum until 12th of April (in reference to leisure travel), when self-contained domestic accommodation providers are allowed to re-open, with further announcements on leisure travel also being made on this date. As of 17th of May all domestic hotels are allowed to re-open and that we anticipate that overseas leisure travel also will be allowed to resume from this date onwards. However, this remains subject to further government guidance.
These announced measures will have an effect on all domestic and international leisure travel for the duration of the lockdown period.
If you've got booked a package tour with us and are due to depart within this era , you must request a cancellation of your booking in your account area on our site. If you don’t submit a cancellation request in your account area, we'll not automatically cancel your booking, just in case you're still assuming to travel.
However, if your airline decides to cancel your flight, we'll contact you on to confirm this and provide further information on the refund options available to you.
If you've got a flight-only or accommodation-only booking with us, your booking are going to be managed in line with the airline/accommodation provider’s policy. We advise that you just check directly with your airline for your available options, which can include changing the dates of travel, or receiving a voucher or a refund where available. For more information on the way to manage your booking, please check your account area on our site. However, if your flight is cancelled by your airline, we'll contact you on to confirm this and refund options available to you.
Update: As of 18th of January 2021 all UK travel corridors in place are temporarily suspended for a minimum period of 1 month, as a results of this change all passengers arriving within the UK are required to quarantine for up to 10 days. The mandatory quarantine period of 10 days can be reduce with a negative test after five days of arrival. in addition, passengers are required to produce a proof of a negative Covid-19 test result made within 72 hours of entering the united kingdom.
Further measures are being introduced as of 15th of February 2021, with all passengers arriving in England having to take a compulsory Covid-19 test on day 2 and day 8 of their 10-day quarantine period. Test and early release program after 5 days of arrival remains operational - however, you’ll be still required to complete minimum two Covid-19 tests on day 2 and day 5 to comply.
In addition people arriving in England from countries on the united kingdom travel ban list and all arrivals in Scotland are required to undertake a compulsory 10 day hotel quarantine and cover the associated accommodation and testing costs. More information can be found on the govt website.
If this affects an upcoming holiday package you've got booked with us, and you not wish to travel, you want to request a cancellation from your account area on our site. We advise that you simply only do so within the two-week period before your scheduled departure date. this can be due to the guidelines issued by the authorities being subject to vary at very short notice, so any restrictions for your destination should still be lifted before your trip, if the situation improves.
If you don’t submit a cancellation request, we'll not automatically cancel your booking. Many flights and hotels are operating as normal then we understand that you just may still want to enjoy your trip as planned.
However, if the airline decides to cancel your flight, we'll contact you directly to inform you about this, and also the options available to you.
Please note that if you placed your booking after the govt introduced these restrictions for your chosen destination, any cancellation request you make are going to be processed in line with the airline/accommodation provider’s policies.
If you've got a flight only or accommodation only booking with us, instead of a package booking, and your flight or accommodation continues to work as normal, your booking also will be managed in line with the airline/accommodation provider’s policy.
Additionally, many airlines are providing customers who don’t want to travel at this point with the choice to change their flights to a future date or another destination. you'll be able to find out more about this, and submit a request to change your flight ticket, by contacting the airline directly.
Passengers returning from all international destinations will be required to present a negative Covid-19 test result before departing for England, due to commence as of 18th of January 2021. Passengers arriving either by boat, plane or train will need to take a test up to 72 hours before departing the country they're in, and present a proof of a negative Covid-19 test to their transport provider at check-in. For more information, please visit the united kingdom Government Covid-19 information website.
You can cancel your booking at any time. However, if there are not any travel restrictions affecting your trip/destination at the time of cancelling, your cancellation request are going to be subject to the quality terms and conditions for cancelling. we'll notify you of those fees before proceeding.
As you know, the situation is continuously evolving, and that we might not always be able to provide you with information in real time. Many airlines are cancelling their flights, while countries across the world still implement stricter restrictions on movement and travel for their own citizens and foreigners.
For the most recent country-specific information, please visit the united kingdom Foreign & Commonwealth Office travel advice page at https://www.gov.uk/foreign-travel-advice, or the Department of Foreign Affairs and trade the Republic of eire at https://www.dfa.ie/travel/travel-advice/. There you’ll find the complete country directory listed in alphabetical order, with the foremost up-to-date information concerning each individual destination. you'll also check for updates on your destination of travel by visiting the govt or Foreign Affairs website of the country you’re travelling to. Please note that the requirements for Jersey are different to the united kingdom . Check government travel guidance